<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-0064</journal-id>
<journal-title><![CDATA[Revista de Salud Pública]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. salud pública]]></abbrev-journal-title>
<issn>0124-0064</issn>
<publisher>
<publisher-name><![CDATA[Instituto de Salud Publica, Facultad de Medicina - Universidad Nacional de Colombia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-00642020000400440</article-id>
<article-id pub-id-type="doi">10.15446/rsap.v22n4.54092</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Motivos apresentados por usuários para a utilização inadequada de Unidades de Pronto Atendimento]]></article-title>
<article-title xml:lang="en"><![CDATA[Reasons given by patients for inappropriate use of emergency medical services]]></article-title>
<article-title xml:lang="es"><![CDATA[Razones dadas por los usuarios para la utilización inadecuada de servicios de urgencia]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[de Souza Amarante]]></surname>
<given-names><![CDATA[Lidiane Cintia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gonçalo Mialhe]]></surname>
<given-names><![CDATA[Camila]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Guerra]]></surname>
<given-names><![CDATA[Luciane Miranda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vilela Bugarelli de Faria]]></surname>
<given-names><![CDATA[Jaqueline]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mialhe]]></surname>
<given-names><![CDATA[Fábio Luiz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal do Paraná  ]]></institution>
<addr-line><![CDATA[Curitiba PR]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Faculdade de Medicina de Jundiaí  ]]></institution>
<addr-line><![CDATA[Jundiaí SP]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Estadual de Campinas Faculdade de Odontologia ]]></institution>
<addr-line><![CDATA[Piracicaba SP]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidade Federal de Uberlândia Faculdade de Odontologia ]]></institution>
<addr-line><![CDATA[Uberlândia MG]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Universidade Estadual de Campinas Faculdade de Odontologia ]]></institution>
<addr-line><![CDATA[Piracicaba SP]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2020</year>
</pub-date>
<volume>22</volume>
<numero>4</numero>
<fpage>440</fpage>
<lpage>446</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-00642020000400440&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-00642020000400440&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-00642020000400440&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO  Objetivo Investigar os motivos para procura dos serviços de urgência por usuários classificados com risco não urgente em duas Unidades de Pronto Atendimento de um município de médio porte do Estado de São Paulo.  Metodologia Os dados qualitativos, utilizando a técnica de análise de conteúdo, foram obtidos por meio de entrevistas semiestruturadas com 756 indivíduos que procuraram os serviços das Unidades de Pronto Atendimento. Destes, 417 (55%) foram classificados com risco não urgentes e elegíveis para o estudo.  Resultados Foram detectadas seis categorias principais de motivos para a busca de atendimento nas Unidades de Pronto Atendimento: falta de infraestrutura da unidade de saúde mais próximo; percepção de dor e sintomas de emergência; proximidade casa/trabalho; demora de agendamento e atendimento na Atenção Primária à Saúde; qualidade do atendimento nas Unidades de Pronto Atendimento; hábito de frequentar o serviço. Tais categorias foram agrupadas em quatro eixos temáticos referentes a: a) percepção de urgência; b) comodidade; c) dificuldade de acesso; d) qualidade do serviço.  Conclusão Conclui-se a partir destes achados a necessidade de se fortalecer cada vez mais a atenção básica a fim de garantir acesso facilitado aos usuários e maior resolutividade dos casos que podem ser atendidos neste seguimento, em articulação com toda a rede de atenção à saúde.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Objective The aim of this study was investígate the reasons for the demand for these services by users rated on two non-urgent emergency care units of a medium-sized municipality of São Paulo.  Methodology Qualitative data were collected through semi-structured interviews with 756 individuals who sought the services of emergency care units and, of these, 417 (55%) users were classified as non-urgent risk and were eligible for the study.  Results It was observed six major categories of motives among that seeking care in emergency care units: lack of infrastructure of the nearest health unit; perception of pain and symptoms of emergency; home/work proximity; takes care of scheduling and primary health care; quality of care in the emergency care units; habit of attending services. These categories were grouped into four themes concerning: a) perception of urgency; b) convenience; c) difficulty of access and d) quality of service.  Conclusion It was concluded from these findings the need to strengthen primary care system in order to ensure facilitated access for users and better resolution of cases that can be seen treated in this level, in conjunction with the entire network of health care.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Objetivo Investigar las razones por las cuales usuarios clasificados como riesgos "no urgentes" buscan servicios de urgencia en dos lugares de pronto atención de un municipio de meso porte del Estado de São Paulo.  Metodología Los datos cualitativos, utilizando la técnica de análisis de contenido, fueron obtenidos por medio de entrevistas semiestruturadas con 756 individuos que buscaron atención en dos servicios de pronto atención. De estos, 417 (55%) fueron clasificados con riesgo no urgentes y elegibles para el estudio.  Resultados Se destacaron seis categorías principales de razones para la búsqueda de atención en los servicios de pronto atención: falta de infraestructura de la unidad de salud más cercana; percepción de dolor y síntomas de emergencia; proximidad entre la casa y el trabajo; retraso para agendar cita y lograr atendimiento en la atención primaria; calidad de atendimiento en los servicios de pronto atención; hábito de asistir a los servicios. Las categorías fueron agrupadas en cuatro ejes temáticos referentes a; a) percepción de urgencia; b) comodidad; c) dificultad de acceso y d) calidad del servicio.  Conclusión Se concluye a partir de estos hallazgos que es necesario fortalecer cada vez más la atención básica a fin de garantizarles a los usuarios un acceso que les facilite una mayor resolución de los casos que pueden ser atendidos en este seguimiento, en conexión con toda la red de atención a la salud.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Atenção primária à saúde]]></kwd>
<kwd lng="pt"><![CDATA[sistema único de saúde]]></kwd>
<kwd lng="pt"><![CDATA[centros de saúde (fonte: DeCS]]></kwd>
<kwd lng="pt"><![CDATA[BIREME)]]></kwd>
<kwd lng="en"><![CDATA[Primary health care]]></kwd>
<kwd lng="en"><![CDATA[unified health system]]></kwd>
<kwd lng="en"><![CDATA[health centers (source: MeSH]]></kwd>
<kwd lng="en"><![CDATA[NLM)]]></kwd>
<kwd lng="es"><![CDATA[Atención primaria de salud]]></kwd>
<kwd lng="es"><![CDATA[sistema único de salud]]></kwd>
<kwd lng="es"><![CDATA[centros de salud (fuente: DeCS, BIREME)]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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