<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-8146</journal-id>
<journal-title><![CDATA[Investigaciones Andina]]></journal-title>
<abbrev-journal-title><![CDATA[Investig. andina]]></abbrev-journal-title>
<issn>0124-8146</issn>
<publisher>
<publisher-name><![CDATA[Fundación Universitaria del Área Andina - FUNANDI]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-81462021000200093</article-id>
<article-id pub-id-type="doi">10.33132/01248146.2187</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[CARACTERIZACIÓN DE LOS USUARIOS Y SERVICIOS DE URGENCIAS BASADOS EN ELTRIAJE EN DOS INSTITUCIONES DE ALTO NIVEL DE COMPLEJIDAD EN MEDELLÍN, COLOMBIA]]></article-title>
<article-title xml:lang="en"><![CDATA[CHARACTERIZATION OF USERS AND EMERGENCY SERVICES BASED ON TRIAGE IN TWO HIGH COMPLEXITY INSTITUTIONS IN MEDELLÍN, COLOMBIA]]></article-title>
<article-title xml:lang="pt"><![CDATA[CARACTERIZAÇÃO DE USUÁRIOS E SERVIÇOS DE EMERGÊNCIA COM BASE NA TRIAGEM EM DUAS INSTITUIÇÕES DE ALTO NÍVEL DE COMPLEXIDADE EM MEDELLÍN, COLOMBIA]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Martínez-Sánchez]]></surname>
<given-names><![CDATA[Lina María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cuartas-Agudelo]]></surname>
<given-names><![CDATA[Yuban Sebastián]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[FelipeEstrada-Atehortua]]></surname>
<given-names><![CDATA[Andrés]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Thowinson-Hernandez]]></surname>
<given-names><![CDATA[Maria Camila]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Roldán-Tabares]]></surname>
<given-names><![CDATA[Mabel Dahiana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lobo-Salas]]></surname>
<given-names><![CDATA[Yulis Fernanda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gil-Ramos]]></surname>
<given-names><![CDATA[José Manuel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arboleda-Rojas]]></surname>
<given-names><![CDATA[Manuela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Castañeda-Palacio]]></surname>
<given-names><![CDATA[Santiago]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zuluaga-Gómez]]></surname>
<given-names><![CDATA[Mateo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Pontificia Bolivariana  ]]></institution>
<addr-line><![CDATA[Medellín ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Hospital Pablo Tobón Uribe  ]]></institution>
<addr-line><![CDATA[Medellín ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Hospital San Vicente Fundación de Rionegro  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2021</year>
</pub-date>
<volume>23</volume>
<numero>43</numero>
<fpage>93</fpage>
<lpage>101</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-81462021000200093&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-81462021000200093&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-81462021000200093&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo:  determinar las características de los usuarios y servicios basados en el triaje.  Método:  estudio observacional descriptivo que incluyó pacientes que acudieron al servicio de urgencias y se les realizó triaje en dos instituciones de alto nivel de complejidad en Medellín en el año de 2018.  Resultado:  se incluyeron 4159 pacientes. La mediana de edad fue de 38 años, el 54,61 % eran de sexo masculino. El 85,54 % habitaban en el área metropolitana y el 67,78 % eran del régimen contributivo. En cuanto al mes con mayor afluencia de pacientes fue mayo con un 10,55 % seguido del mes de enero con 10,29 %; y el día de la semana fue el martes con 16,15 %, siendo el horario más frecuente entre las 9:00 y 12:00 del día con 18,32 %.  Conclusión:  una adecuada caracterización del paciente en urgencias por medio del triaje es útil para una atención oportuna y lograr la optimización de los servicios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective:  determine the characteristics of users and services based on triage.  Method:  descriptive observational study, which included patients who attended the emergency department and where classified with triage in two institutions of a high level of complexity in Medellín in the year 2018.  Result:  4159 patients were included. The median age was 38 years, 54,61 % were male. 85,54 % lived in the metropolitan area and 67,78 % were from the contributory regime. Regarding the month with the highest influx of patients, it was May with 10,55 % followed by the month of January with 10,29 %; and the day of the week was Tuesday with 16,15 %, being the most frequent time between 9:00 and 12:00 of the day with 18,32 %.  Conclusion:  An adequate characterization of the patient in the emergency room through triage is useful for timely care and optimization of services.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo:  determinar as características dos usuários e dos serviços baseados na triagem.  Métodos:  estudo observacional descritivo, que incluiu pacientes que acudiram no serviço de urgências e lhes fizeram triagem em duas instituições de alto nível de complexidade em Medellín no ano 2018.  Resultados:  4159 pacientes foram incluídos. A mediana de idade foi 38 anos, o 54,61 % foram do sexo masculino. O 85,54 % moravam na área metropolitana e o 67,78 % foram do regime contributivo. Enquanto ao mês de maior afluência de pacientes foi maio com 10,55 % seguido do mês de janeiro com 10,29 %; e o dia da semana foi a terça-feira com 16,15 %, sendo o horário mais frequentado entre as 9h00 e as 12h00 da manhã com 18,32 %.  Conclusão:  uma adequada caracterização do paciente nas urgências por médio da triagem é útil para ter uma atenção médica oportuna e lograr a optimização dos serviços.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[triaje]]></kwd>
<kwd lng="es"><![CDATA[urgencias médicas]]></kwd>
<kwd lng="es"><![CDATA[servicios de salud.]]></kwd>
<kwd lng="en"><![CDATA[emergencies]]></kwd>
<kwd lng="en"><![CDATA[health services]]></kwd>
<kwd lng="en"><![CDATA[triage.]]></kwd>
<kwd lng="pt"><![CDATA[emergências]]></kwd>
<kwd lng="pt"><![CDATA[serviços de saúde]]></kwd>
<kwd lng="pt"><![CDATA[triagem.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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