<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-8693</journal-id>
<journal-title><![CDATA[Tendencias]]></journal-title>
<abbrev-journal-title><![CDATA[Tend.]]></abbrev-journal-title>
<issn>0124-8693</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Nariño, Facultad de Ciencias Económicas y Administrativas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-86932019000200049</article-id>
<article-id pub-id-type="doi">10.22267/rtend.192002.122</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[PRÁCTICAS DE GESTIÓN DEL CONOCIMIENTO EN ORGANIZACIONES DEL TERCER SECTOR (ONGs): CASO DE ESTUDIO]]></article-title>
<article-title xml:lang="en"><![CDATA[KNOWLEDGE MANAGEMENT PRACTICES IN THIRD SECTOR ORGANIZATIONS (NGOs): CASE STUDY]]></article-title>
<article-title xml:lang="pt"><![CDATA[PRÁTICAS DE GESTÃO DO CONHECIMENTO EM ORGANIZAÇÕES DO TERCEIRO SECTOR (ONGs): ESTUDO DE CASO]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Aguilera Castro]]></surname>
<given-names><![CDATA[Adriana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Asprilla Castillo]]></surname>
<given-names><![CDATA[Vanessa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad del Valle  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad del Valle  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2019</year>
</pub-date>
<volume>20</volume>
<numero>2</numero>
<fpage>49</fpage>
<lpage>68</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-86932019000200049&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-86932019000200049&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-86932019000200049&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El presente trabajo tiene como objetivo verificar empíricamente las prácticas de gestión del conocimiento en una organización del tercer sector (ONG). Las Organizaciones no gubernamentales son cada vez más importantes, ya que logran suplir necesidades sociales insatisfechas; por tanto, el estudio de sus prácticas de gestión del conocimiento, es significativo para el apoyo al mejoramiento de su gestión. Este artículo aborda un estudio de caso; el enfoque de investigación es cualitativo, de tipo descriptivo y para la recolección de información se aplicaron entrevistas semi - estructuradas. El caso de estudio es la Fundación Carlos Portela, una organización reconocida en el Valle del Cauca (Colombia), por su labor de apoyo a los niños con cáncer y sus familias. Los resultados obtenidos en el estudio evidencian que la Fundación Carlos Portela desarrolla prácticas de adquisición, socialización, almacenamiento, distribución y uso del conocimiento, que en su mayoría, carecen de una estructura formalmente establecida. Esta situación se puede explicar principalmente porque no existe claridad de lo que significa gestionar el conocimiento y de los beneficios, oportunidades y potencialidades que representa esta actividad para el desarrollo de las organizaciones. JEL: D83, L31, M10, M14, M19]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT This paper aims to empirically verify knowledge management practices in a third sector organization (NGO). Non-governmental organizations are increasingly important, since they manage to meet unmet social needs; therefore, the study of their knowledge management practices is significant to support the improvement of their management. This article addresses a case study; the research approach is qualitative, descriptive and semi-structured interviews were applied to the collection of information. The case study is the Carlos Portela Foundation, an organization recognized in the Valle del Cauca (Colombia), for its work in support of children with cancer and their families. The results obtained in the study show that the Carlos Portela Foundation develops practices of acquisition, socialization, storage, distribution and use of knowledge, which for the most part lack a formally established structure. This situation can be explained mainly because there is no clarity of what it means to manage knowledge and the benefits, opportunities and potentials that this activity represents for the development of organizations. JEL: D83, L31, M10, M14, M19]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO O presente trabalho tem como objetivo verificar empiricamente as práticas de gestão do conhecimento em uma organização do terceiro setor (ONG). As organizações não-governamentais são cada vez mais importantes, pois conseguem atender às necessidades sociais não atendidas; por tanto, o estudo de suas práticas de gestão do conhecimento é significativo para apoiar a melhoria de sua gestão. Este artigo aborda um estudo de caso; a abordagem da pesquisa é qualitativa, entrevistas descritivas e semiestruturadas foram aplicadas à coleta de informações. O estudo de caso é a Fundação Carlos Portela, uma organização reconhecida no Valle del Cauca (Colombia), por seu apoio a crianças com câncer e suas famílias. Os resultados obtidos no estudo mostram que a Fundação Carlos Portela desenvolve práticas de aquisição, socialização, armazenamento, distribuição e uso de conhecimento, que em grande parte carecem de uma estrutura formalmente estabelecida. Essa situação pode ser explicada principalmente porque não há clareza sobre o que significa gerenciar o conhecimento e os benefícios, oportunidades e potenciais que essa atividade representa para o desenvolvimento das organizações. JEL: D83, L31, M10, M14, M19]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[gestión del conocimiento]]></kwd>
<kwd lng="es"><![CDATA[ONGs]]></kwd>
<kwd lng="es"><![CDATA[estudio de caso]]></kwd>
<kwd lng="es"><![CDATA[organizaciones]]></kwd>
<kwd lng="es"><![CDATA[tercer sector.]]></kwd>
<kwd lng="en"><![CDATA[knowledge management]]></kwd>
<kwd lng="en"><![CDATA[NGOs]]></kwd>
<kwd lng="en"><![CDATA[case study]]></kwd>
<kwd lng="en"><![CDATA[organizations]]></kwd>
<kwd lng="en"><![CDATA[third sector.]]></kwd>
<kwd lng="pt"><![CDATA[gestão do conhecimento]]></kwd>
<kwd lng="pt"><![CDATA[ONGs]]></kwd>
<kwd lng="pt"><![CDATA[estudo de caso]]></kwd>
<kwd lng="pt"><![CDATA[organizações]]></kwd>
<kwd lng="pt"><![CDATA[terceiro setor.]]></kwd>
</kwd-group>
</article-meta>
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