<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-8693</journal-id>
<journal-title><![CDATA[Tendencias]]></journal-title>
<abbrev-journal-title><![CDATA[Tend.]]></abbrev-journal-title>
<issn>0124-8693</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Nariño, Facultad de Ciencias Económicas y Administrativas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-86932021000200130</article-id>
<article-id pub-id-type="doi">10.22267/rtend.212202.171</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[GESTIÓN DEL CONOCIMIENTO: CASO DE UNA ENTIDAD DEL SECTOR PÚBLICO COLOMBIANO]]></article-title>
<article-title xml:lang="en"><![CDATA[KNOWLEDGE MANAGEMENT: A CASE STUDY OF A COLOMBIAN PUBLIC SECTOR COMPANY]]></article-title>
<article-title xml:lang="pt"><![CDATA[GESTÃO DO CONHECIMENTO: CASO DE UMA ENTIDADE DO SETOR PÚBLICO COLOMBIANO]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Jurado-Zambrano]]></surname>
<given-names><![CDATA[Diego Armando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valencia Upegui]]></surname>
<given-names><![CDATA[Sandra María]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Escuela Superior de Administración Pública  ]]></institution>
<addr-line><![CDATA[Antioquía-Chocó ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Manizales  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>01</day>
<month>07</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>01</day>
<month>07</month>
<year>2021</year>
</pub-date>
<volume>22</volume>
<numero>2</numero>
<fpage>130</fpage>
<lpage>156</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-86932021000200130&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-86932021000200130&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-86932021000200130&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este artículo presenta los resultados de la incorporación de una iniciativa de gestión del conocimiento en una organización del sector público colombiano, así como sus beneficios, habilitadores y dificultades experimentadas en la misma. El estudio se desarrolló bajo una metodología cualitativa de alcance descriptivo. Se empleó el método de estudio de caso, para el cual se revisaron documentos relevantes y se desarrollaron entrevistas semiestructuras a un conjunto de empleados de la organización. Los resultados evidencian que la Entidad desarrolló un modelo de gestión del conocimiento y herramientas para operar el mismo, permitiéndole avanzar en la construcción de una cultura organizacional enfocada en el conocimiento. De otro lado, habilitadores como el liderazgo y la tecnología deben ser trabajados con mayor énfasis. Lo anterior evidencia que la gestión del conocimiento ha venido ganando un espacio relevante, a la vez que presenta la importancia de algunos habilitadores para la incorporación de la misma. La investigación aporta a las prácticas de gestión del conocimiento que vienen siendo trabajadas en el sector público como un pilar para la innovación. JEL: H83; L30; L32; M19, O31]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This article presents the results of the incorporation of a knowledge management initiative in a Colombian public sector organization, as well as its benefits, enablers, and difficulties experienced in it. The study was developed under a qualitative methodology with a descriptive scope. The case study method was used, for which relevant documents were reviewed and semi-structural interviews were carried out with key employees of the organization. The results show that the Entity developed a knowledge management model and tools to operate it, allowing it to advance in the construction of an organizational culture focused on knowledge. On the other hand, enablers such as leadership and technology must be worked with more emphasis. The foregoing shows that knowledge management has been gaining a relevant space, at the same time that it presents the importance of some enablers for its incorporation. The research contributes to the knowledge management practices that are being worked on in the public sector as a pillar for innovation. JEL: H83; L30; L32; M19, O31]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este artigo apresenta os resultados da incorporação de uma iniciativa de gestão do conhecimento em uma organização do setor público colombiano, bem como seus benefícios, facilitadores organizacionais e dificuldades nela vivenciados. O estudo foi desenvolvido sob uma metodologia qualitativa de âmbito descritivo. Foi utilizado o método de estudo de caso, para o qual foram analisados documentos relevantes e realizadas entrevistas semiestruturadas com funcionários-chave da organização. Os resultados mostram que a Entidade desenvolveu um modelo de gestão do conhecimento e ferramentas para operá-lo, permitindo avançar na construção de uma cultura organizacional voltada para o conhecimento. Por outro lado, facilitadores como liderança e tecnologia devem ser trabalhados com mais ênfase. O exposto mostra que a gestão do conhecimento vem ganhando um espaço relevante, ao mesmo tempo que apresenta a importância de alguns facilitadores para sua incorporação. A pesquisa contribui para as práticas de gestão do conhecimento que estão sendo trabalhadas no setor público como pilar da inovação. JEL: H83; L30; L32; M19, O31]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[beneficios]]></kwd>
<kwd lng="es"><![CDATA[conocimiento organizacional]]></kwd>
<kwd lng="es"><![CDATA[estudio de caso]]></kwd>
<kwd lng="es"><![CDATA[gestión pública]]></kwd>
<kwd lng="es"><![CDATA[habilitadores, procesos de conocimiento.]]></kwd>
<kwd lng="en"><![CDATA[benefits]]></kwd>
<kwd lng="en"><![CDATA[organizational knowledge]]></kwd>
<kwd lng="en"><![CDATA[case study]]></kwd>
<kwd lng="en"><![CDATA[public management]]></kwd>
<kwd lng="en"><![CDATA[enablers]]></kwd>
<kwd lng="en"><![CDATA[knowledge processes.]]></kwd>
<kwd lng="pt"><![CDATA[beneficios]]></kwd>
<kwd lng="pt"><![CDATA[conhecimento organizacional]]></kwd>
<kwd lng="pt"><![CDATA[estudo de caso]]></kwd>
<kwd lng="pt"><![CDATA[gestão pública]]></kwd>
<kwd lng="pt"><![CDATA[facilitadores]]></kwd>
<kwd lng="pt"><![CDATA[processos de conhecimento.]]></kwd>
</kwd-group>
</article-meta>
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