<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1657-7027</journal-id>
<journal-title><![CDATA[Revista Gerencia y Políticas de Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Gerenc. Polit. Salud]]></abbrev-journal-title>
<issn>1657-7027</issn>
<publisher>
<publisher-name><![CDATA[Pontificia Universidad Javeriana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1657-70272016000200190</article-id>
<article-id pub-id-type="doi">10.11144/Javeriana.rgyps15-31.acpf</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Atención centrada en el paciente y la familia en la Unidad de Cuidado Intensivo Pediátrico del hospital Pablo Tobón Uribe, sistematización de la experiencia]]></article-title>
<article-title xml:lang="en"><![CDATA[Patient and Family-Focused Care in the Pediatric Intensive Care Unit of the Pablo Tobon Uribe Hospital. Systematization of the Experience]]></article-title>
<article-title xml:lang="pt"><![CDATA[Atendimento focado no paciente e a família na Unidade de Terapia Intensiva Pediátrica do hospital Pablo Tobón Uribe, sistematizado da experiencia]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Torres-Ospina]]></surname>
<given-names><![CDATA[Julio Nicolás]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vanegas-Díaz]]></surname>
<given-names><![CDATA[César Augusto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Yepes-Delgado]]></surname>
<given-names><![CDATA[Carlos Enrique]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[Medellín ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,hospital Pablo Tobón Uribe  ]]></institution>
<addr-line><![CDATA[Medellín ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Medicina de la Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2016</year>
</pub-date>
<volume>15</volume>
<numero>31</numero>
<fpage>190</fpage>
<lpage>201</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S1657-70272016000200190&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S1657-70272016000200190&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S1657-70272016000200190&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Ante las frías relaciones que se suelen establecer en las unidades de cuidado intensivo pediátricas (UCIP), entre el personal de salud y las familias de los menores internados, algunos médicos del hospital Pablo Tobón Uribe, al buscar mejorar la comunicación, desarrollaron una estrategia que propició el diálogo y la escucha asertiva, luego de poner en práctica el modelo de &#8220;Atención Centrada en el Paciente y la Familia&#8221;. La metodología de sistematización de experiencias permitió un análisis reflexivo de los testimonios recogidos en los múltiples encuentros entre personal de salud y 820 familiares. Los resultados, en términos de aprendizajes, permitieron evidenciar una atención integral que involucró a la familia como sujeto de cuidado, concienció sobre la repercusión psicológica que implica la experiencia de permanencia en la UCIP y estimuló una reflexión crítica del equipo de salud en la atención ofrecida a las familias de los pacientes en la práctica clínica diaria.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Faced with the usual cold relationships established in the pediatric intensive care units (PICU) between the health personnel and the families of hospitalized children, some physicians of the Pablo Tobon Uribe hospital, aiming for an improvement in the communication, developed a strategy that promoted assertive dialogue and listening, after implementing a &#8220;Patient and Family-Focused Care&#8221; model. The experience systematization methodology allowed for a reflective analysis of the testimonials collected during the multiple encounters between the health personnel and 820 relatives. Results, in terms of learning, evidence an integral attention involving the family as the subject of care, raising awareness on the psychological repercussions implied by the experience of staying in the PICU, and encouraged a critical reflection from the health personnel regarding the attention offered to the families of the patients during the daily clinical practice.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Perante os frios relacionamentos geralmente estabelecidos nas unidades de terapia intensiva pediátrica (UTIP), entre profissionais de saúde e as famílias das crianças intemas, alguns médicos do hospital Pablo Tobón Uribe, em procura de melhorar a comunicação, desenvolveram uma estratégia que propiciou o diálogo e escuta assertiva, uma vez eles puseram em prática o modelo de &#8220;Atendimento Focado no Paciente e a Família&#8221;. A metodologia de sistematização de experiências permitiu uma análise reflexiva dos depoimentos coletados nos múltiplos encontros entre profissionais de saúde e 820 familiares. Os resultados, em termos de aprendizagem, permitiram evidenciar um atendimento integral que envolveu a família como sujeito de cuidado, conscientizou sobre a repercussão psicológica que a experiência de permanência na UCIP traz e estimulou uma reflexão crítica da equipe de saúde no atendimento oferecido às famílias dos pacientes na prática clínica diária.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[atención terciaria de salud]]></kwd>
<kwd lng="es"><![CDATA[atención dirigida al paciente]]></kwd>
<kwd lng="es"><![CDATA[humanización de la atención]]></kwd>
<kwd lng="es"><![CDATA[cuidados críticos]]></kwd>
<kwd lng="es"><![CDATA[comunicación]]></kwd>
<kwd lng="en"><![CDATA[quality of health care]]></kwd>
<kwd lng="en"><![CDATA[tertiary health care]]></kwd>
<kwd lng="en"><![CDATA[patient-focused care]]></kwd>
<kwd lng="en"><![CDATA[humanization of care]]></kwd>
<kwd lng="en"><![CDATA[critical care]]></kwd>
<kwd lng="en"><![CDATA[communication]]></kwd>
<kwd lng="pt"><![CDATA[qualidade do atendimento em saúde]]></kwd>
<kwd lng="pt"><![CDATA[atenção terciaria de saúde]]></kwd>
<kwd lng="pt"><![CDATA[atendimento ao paciente]]></kwd>
<kwd lng="pt"><![CDATA[humanização do atendimento]]></kwd>
<kwd lng="pt"><![CDATA[cuidados críticos]]></kwd>
<kwd lng="pt"><![CDATA[comunicação]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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