<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1657-7027</journal-id>
<journal-title><![CDATA[Revista Gerencia y Políticas de Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Gerenc. Polit. Salud]]></abbrev-journal-title>
<issn>1657-7027</issn>
<publisher>
<publisher-name><![CDATA[Pontificia Universidad Javeriana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1657-70272018000100059</article-id>
<article-id pub-id-type="doi">10.11144/javeriana.rgps17-34.fasu</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Factores asociados al grado de satisfacción del usuario del consultorio externo de gastroenterología del Hospital Central de la Fuerza Aérea del Perú. Mayo, 2014]]></article-title>
<article-title xml:lang="en"><![CDATA[Associated Factors to the satisfaction degree of the user of the external gastroenterology clinic of the Central Hospital of the Peruvian Air Force. May, 2014]]></article-title>
<article-title xml:lang="pt"><![CDATA[Fatores associados ao grau de satisfação do usuário do consultório de gastrenterologia do Hospital Central da Força Aérea peruana. Maio, 2014]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[La Torre Mantilla]]></surname>
<given-names><![CDATA[Angello Rafael]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Oyola García]]></surname>
<given-names><![CDATA[Alfredo Enrique]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Quispe Ilanzo]]></surname>
<given-names><![CDATA[Melisa Pamela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de San Martín de Porres  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Natural and Social Sciences Research  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Natural and Social Sciences Research  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Perú</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2018</year>
</pub-date>
<volume>17</volume>
<numero>34</numero>
<fpage>59</fpage>
<lpage>68</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S1657-70272018000100059&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S1657-70272018000100059&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S1657-70272018000100059&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Se desarrolló un estudio observacional, descriptivo y transversal para determinar los factores asociados al grado de satisfacción del usuario del consultorio externo de gastroenterología del Hospital Central de la Fuerza Aérea del Perú, debido a que la insatisfacción del paciente se asocia con el nivel de excelencia profesional, uso eficiente de los recursos y mínimo riesgo para el paciente. La muestra incluyó 221 pacientes. Se halló que 21.3 % de pacientes estaban satisfechos con la atención, 26,7 % en el componente fiabilidad, 31.2 % en el componente responsabilidad, 48 % en el componente seguridad, 38.9 % en el componente empatía y 32.6 % en el componente tangibles. La insatisfacción se observó en 75 (70.8 %) de los varones, 99 (86.1 %) de las mujeres (p = 0.005), en 65 (70.7 %) de los beneficiarios directos y 109 (84.5 %) de los familiares (p = 0.013). Asimismo, conforme aumentaba el tiempo de espera para la atención, disminuía la satisfacción del paciente (r = -0.316; p = 0.000).]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  An observational, descriptive and cross-sectional study was performed to determine the factors associated with the degree of user satisfaction at the outpatient Gastroenterology Service in the Air Force´s Central Hospital from Peru, because the patient&#8217;s insatisfaction is associated to the level of professional excellence, the efficient use of resources and very low risk for the patient. The sample consisted of 221 &#8203;&#8203;patients. It was found that 21.3 % patients were satisfied with the care provided, 26.7 % in the reliability component, 31.2 % in the liability component, 48 % in the security component, 38.9 % in the empathy component and 32.6 % in the tangible component. Insatisfaction was observed in 75 (70.8 %) of males, 99 (86.1 %) of females (p = 0.005), 65 (70.7 %) of direct beneficiaries and 109 (84.5 %) of the family members (p = 0.013). Also, as the waiting time for care increased patient´s satisfaction decreased (r = -0.316, p = 0.000).]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Desenvolveu-se um estudo observacional, descritivo e transversal para determinar os fatores associados ao grau de satisfação do utente da clínica médica ambulatória de gastrenterologia do Hospital Central da Força Aérea de Peru, devido a que a insatisfação do paciente é associada com o nível de excelência profissional, uso eficiente dos recursos e mínimo risco para o paciente. A amostra incluiu 221 pacientes. Achou-se que 21.3 % de pacientes estavam satisfeitos com o atendimento, 26,7 % com o componente fiabilidade, 31.2 % no componente responsabilidade, 48 % no componente segurança, 38.9 % no componente empatia e 32.6 % com no componente tangíveis. A insatisfação observou-se em 75 (70.8 %) dos homens, 99 (86.1 %) das mulheres (p = 0.005), 65 (70.7 %) dos beneficiários direitos e 109 (84.5 %) dos parentes (p = 0.013). Além disso, à medida que aumentava o tempo de espera para o atendimento, diminuía a satisfação do paciente (r = -0.316; p = 0.000).]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[calidad de la atención de salud]]></kwd>
<kwd lng="es"><![CDATA[hospitales militares]]></kwd>
<kwd lng="es"><![CDATA[atención ambulatoria]]></kwd>
<kwd lng="es"><![CDATA[servicios de salud]]></kwd>
<kwd lng="es"><![CDATA[gastroenterología]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[quality of healthcare]]></kwd>
<kwd lng="en"><![CDATA[military hospitals]]></kwd>
<kwd lng="en"><![CDATA[ambulatory care]]></kwd>
<kwd lng="en"><![CDATA[health services]]></kwd>
<kwd lng="en"><![CDATA[gastroenterology]]></kwd>
<kwd lng="pt"><![CDATA[satisfação do paciente]]></kwd>
<kwd lng="pt"><![CDATA[qualidade da atenção de saúde]]></kwd>
<kwd lng="pt"><![CDATA[hospitais militares]]></kwd>
<kwd lng="pt"><![CDATA[atendimento ambulatório]]></kwd>
<kwd lng="pt"><![CDATA[serviços de saúde]]></kwd>
<kwd lng="pt"><![CDATA[gastroenterologia]]></kwd>
</kwd-group>
</article-meta>
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