<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1657-7027</journal-id>
<journal-title><![CDATA[Revista Gerencia y Políticas de Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Gerenc. Polit. Salud]]></abbrev-journal-title>
<issn>1657-7027</issn>
<publisher>
<publisher-name><![CDATA[Pontificia Universidad Javeriana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1657-70272018000200192</article-id>
<article-id pub-id-type="doi">10.11144/javeriana.rgps17-35.dimm</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Diseño e implementación de un modelo de madurez de capacidades logísticas en servicios de atención médica domiciliaria]]></article-title>
<article-title xml:lang="en"><![CDATA[Design and Implementation of a Logistic Capability Maturity Model for Health Care Services at Home]]></article-title>
<article-title xml:lang="pt"><![CDATA[Desenho e implementação de um modelo de maturidade de capacidades logísticas em serviços de atenção médica domiciliar]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gutiérrez]]></surname>
<given-names><![CDATA[Elena Valentina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cortés-Zapata]]></surname>
<given-names><![CDATA[Sebastiá]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Jaén-Posada]]></surname>
<given-names><![CDATA[Juan Sebastiá]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2018</year>
</pub-date>
<volume>17</volume>
<numero>35</numero>
<fpage>192</fpage>
<lpage>210</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S1657-70272018000200192&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S1657-70272018000200192&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S1657-70272018000200192&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La prestación de servicios de atención médica domiciliaria (HHC) implica decisiones logísticas en el diseño, la implementación y el control del servicio. Muchas instituciones que prestan servicios de HHC en Colombia toman dichas decisiones de manera empírica y pocas veces se utilizan métodos cuantitativos para apoyarlas de manera sistematizada. Esta situación genera la necesidad de caracterizar el nivel de madurez de las capacidades logísticas de las instituciones que prestan servicios de HHC, con el objetivo de identificar brechas tecnológicas y posibles caminos de mejoramiento. En este trabajo se presenta el diseño de un modelo de madurez de capacidades logísticas en servicios de HHC, basado en el Capability Maturity Model (CMM). El modelo es implementado en una institución de salud habilitada para la prestación de servicios de HHC en Antioquia, Colombia. Los resultados evidencian las brechas existentes y la utilidad del modelo para identificar oportunidades de mejora a través de métodos cuantitativos.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Health Care Services at Home (HCSH) implies to make logistic decisions about the design, implementation and control of the services. Many institutions providing HCSH services in Colombia make these decisions empirically and in quite few times they are backed by quantitative methods in a systematic way. &#94;is situation creates the need to characterize the maturity levels of the logistic capability in the institutions providing HCSH aiming to identify the technological gaps and potential paths for improvement. This work provides the design of a logistic capability maturity model for the HCSH services based on the Capability Maturity Model (CMM). The model is implemented in a health institution set up to provide HCSH services in the Antioquia Province, Colombia. The results show the existing gaps as well as the model usefulness to identify the opportunities for improvement thanks to quantitative methods.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A prestação de serviços de atenção médica domiciliar (HHC) implica decisões logísticas no desenho, implementação e controle do serviço. Muita instituição que presta serviços de HHC na Colômbia toma tais decisões de forma empírica e raras vezes são utilizados métodos quantitativos para apoiá-las de maneira sistematizada. Tal situação gera necessidade de caracterizar o nível de maturidade das capacidades logísticas das instituições que prestam serviços de HHC, com o objetivo de identificar lacunas tecnológicas e possíveis caminhos de melhoramento. Neste trabalho apresenta-se o desenho de um modelo de maturidade de capacidades logísticas em serviços de HHC, baseado no Capability Maturity Model (CMM). O modelo é implementado em uma instituição de saúde habilitada para a prestação de serviços de HHC em Antioquia, Colômbia. Os resultados evidenciam as lacunas existentes e a utilidade do modelo para identificar oportunidades de melhora através de métodos quantitativos.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[servicios de atención de salud a domicilio]]></kwd>
<kwd lng="es"><![CDATA[gestión en salud]]></kwd>
<kwd lng="es"><![CDATA[modelo de madurez de capacidades]]></kwd>
<kwd lng="en"><![CDATA[health care services at home]]></kwd>
<kwd lng="en"><![CDATA[health management]]></kwd>
<kwd lng="en"><![CDATA[Capability Maturity Model]]></kwd>
<kwd lng="pt"><![CDATA[serviços de atenção de saúde a domicílio]]></kwd>
<kwd lng="pt"><![CDATA[gestão em saúde]]></kwd>
<kwd lng="pt"><![CDATA[modelo de maturidade de capacidades]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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