<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1692-7273</journal-id>
<journal-title><![CDATA[Revista Ciencias de la Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Cienc. Salud]]></abbrev-journal-title>
<issn>1692-7273</issn>
<publisher>
<publisher-name><![CDATA[Editorial Universidad del Rosario]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1692-72732021000100144</article-id>
<article-id pub-id-type="doi">10.12804/revistas.urosario.edu.co/revsalud/a.10383</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Protocolo de atención a usuarios/as/es trans del Servicio de Salud Talcahuano: características y relevancia]]></article-title>
<article-title xml:lang="en"><![CDATA[Attention Protocol for Trans Users of Talcahuano's Health Service: Characteristics and Relevance]]></article-title>
<article-title xml:lang="pt"><![CDATA[Protocolos de atenção a usuários/as trans do Serviço de Saúde Talcahuano: características e relevância]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Valenzuela-Valenzuela]]></surname>
<given-names><![CDATA[Amanda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cartes-Velásquez]]></surname>
<given-names><![CDATA[Ricardo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Fundación Kimntrum  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Andrés Bello Facultad de Odontología ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Chile</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2021</year>
</pub-date>
<volume>19</volume>
<numero>1</numero>
<fpage>144</fpage>
<lpage>158</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S1692-72732021000100144&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S1692-72732021000100144&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S1692-72732021000100144&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  en Chile, la legislación existente asegura la atención médica en el sistema de salud público para las personas trans; sin embargo, esto no se cumple en todos los servicios de salud. El objetivo de este trabajo es describir las características y relevancia del Protocolo de Atención de Personas Trans, implementado por el Servicio de Salud Talcahuano. Se realizó una investigación cualitativa, con recolección de datos a través de entrevistas semiestructuradas y grupo focal. La información se analizó a través de teoría fundamentada y una matriz FODA.  Desarrollo:  desde la teoría fundamentada se desprenden dos categorías principales, correspondientes a la "necesidad de despatologización y buen trato" y el "protocolo" como tal, que se articulan desde la comunidad trans y la institucionalidad. El protocolo se caracteriza por ser pionero, participativo, vinculante y reconocido. Desde la matriz FODA, se observa que las fortalezas principales corresponden al diálogo entre comunidad y profesionales, y la apertura del equipo profesional a actualizar sus conocimientos en atención en salud a personas trans. Las debilidades principales refieren a la discriminación pasiva hacia personas trans de parte de algunos profesionales, la falta de algunas prestaciones específicas en el protocolo y las pocas horas disponibles para los especialistas que son parte del programa. Conclusiones: el Protocolo de Atención de Personas Trans es considerado pionero en el país y es valorado positivamente por la comunidad trans nacional, lo cual la valida. Por lo mismo, deben buscarse formas de replicar el trabajo en otros servicios de salud.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction:  In Chile, current legislation ensures medical care for trans people in the national public health system. However, this does not apply to all of the national health services. This paper aims to describe the features and relevance of the Attention Protocol implemented by the Talcahuano's Health Service. A qualitative research study was conducted, and data was collected through semi-structured interviews and focus groups. The information was analyzed with Grounded Theory and a SWOT Matrix.  Development:  From the Grounded Theory, two main categories were obtained, which were "Need for despathologization and good treatment" and "Protocol" as such, categories that are articulated through the trans community and the institution. The Protocol's main features include its pioneering work, participatory specifications, binding for healthcare personnel and patients, and recognized. From the SWOT Matrix, it is noted that the main strengths of the Protocol include the dialog between professionals and the trans community, and the openness of the professional team in learning about improving health care for trans people. The main weaknesses include a passive discrimination toward trans people from some health professionals, the lack of certain specific services in the Protocol, and the few hours available for professionals from the Program.  Conclusions:  The Attention Protocol implemented by the Talcahuano's Health Service experience is acknowledged as pioneering work in Chile, and it is both valued positively and validated by the national trans community. Hence, the search for a means to replicate this work in other health services is necessary.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Introdução:  no Chile, a legislação existente assegura a atenção médica no sistema de saúde público para as pessoas trans. Entretanto, isso não está sendo cumprido em todos os serviços de saúde. O objetivo deste trabalho é descrever as características e relevância do Protocolo de Atenção de pessoas trans implementado pelo Serviço de Saúde Talcahuano. Realizou-se uma investigação qualitativa, com coleta de dados através de entrevistas semiestruturadas e grupo focal. A informação foi analisada através da Teoria Fundamentada e uma matriz FODA.  Desenvolvimento:  a partir da Teoria Fundamentada obtivemos duas categorias principais, correspondentes à "Necessidade de despatologização e bom tratamento" e o "Protocolo" como tal, que se articulam com a comunidade trans e a institucionalidade. O Protocolo se caracteriza por ser pioneiro, participativo, vinculador, e reconhecido. A partir da matriz FODA observa-se que os principais pontos fortes correspondem ao diálogo entre a comunidade e os profissionais, e a abertura da equipe profissional em atualizar seus conhecimentos no que diz respeito a atenção à saúde de pessoas trans. As principais debilidades se referem a discriminação passiva com as pessoas trans por parte de alguns profissionais, a falta de alguns serviços específicos no Protocolo, e as poucas horas disponíveis para os especialistas que fazem parte do programa.  Conclusões:  o Protocolo de Atenção de pessoas trans implementado pelo Serviço de Saúde Talcahuano é considerado pioneiro no país, e é positivamente valorizado pela comunidade trans nacional, fato que o torna válido. Por esse motivo, deve-se buscar formas de reproduzir este trabalho em outros serviços de saúde.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[LGBT+]]></kwd>
<kwd lng="es"><![CDATA[protocolo de atención]]></kwd>
<kwd lng="es"><![CDATA[salud LGBT+]]></kwd>
<kwd lng="es"><![CDATA[salud trans]]></kwd>
<kwd lng="es"><![CDATA[trans]]></kwd>
<kwd lng="en"><![CDATA[LGBT+]]></kwd>
<kwd lng="en"><![CDATA[attention protocolo]]></kwd>
<kwd lng="en"><![CDATA[LGBT+ health]]></kwd>
<kwd lng="en"><![CDATA[trans]]></kwd>
<kwd lng="en"><![CDATA[trans health]]></kwd>
<kwd lng="pt"><![CDATA[LGBT+]]></kwd>
<kwd lng="pt"><![CDATA[protocolo de atenção]]></kwd>
<kwd lng="pt"><![CDATA[saúde LGBT+]]></kwd>
<kwd lng="pt"><![CDATA[saúde trans]]></kwd>
<kwd lng="pt"><![CDATA[trans]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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