1794-1237 1794-1237 S1794-12372019000100225 10.24050/reia.v16i31.1113 Colombia 00 06 2019 00 06 2019 16 31 225 239

1999 8 1 1 28-43 2016 33 3 3 344-60 2007 19 2 2 140-9 2015 9 3 3 107-28 2010 15 1 1 22-34 2007 11 39 39 613-21 2006 840-73 2001 13 6 6 327-34 Centro Nacional de Productividad 2005 239-44 2012 317-38 2007 22 1 1 43-56 2013 47 47 87-101 1996 2015 51 51 138-46 2015 33 3 3 299-320 1996 35 35 66-8 2009 23 23 17-26 2005 21 21 1-6 International Organization for Standarization International Organization for Standarization 1998 60-5 2009 13 1 1 71-89 2013 2013 29 29 99-109 2015 22 2 2 5-23 2000 38 38 3-5 2005 176 2015 26 59 59 35-46 2014 4 7 7 29-48 2012 20 27 27 149-60 2003 2003 Salamanca, España 2007 10 2 2 217-41 2015 3 3 436-44 1997 15 15 1-18 2002 13 2 2 217-31 1999 10 2 2 291-7