<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2011-0839</journal-id>
<journal-title><![CDATA[Universitas Medica]]></journal-title>
<abbrev-journal-title><![CDATA[Univ. Med.]]></abbrev-journal-title>
<issn>2011-0839</issn>
<publisher>
<publisher-name><![CDATA[Pontificia Universidad Javeriana]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2011-08392020000300091</article-id>
<article-id pub-id-type="doi">10.11144/javeriana.umed61-3.expe</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Una revisión temática de las expectativas de los pacientes frente a las conductas del médico]]></article-title>
<article-title xml:lang="en"><![CDATA[A Thematic Review of Patient&#8217;s Expectations Regarding Physician&#8217;s Behavior]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Marroquín Rivera]]></surname>
<given-names><![CDATA[Arturo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Botero Bermúdez]]></surname>
<given-names><![CDATA[Mónica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gómez-Restrepo]]></surname>
<given-names><![CDATA[Carlos]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Pontificia Universidad Javeriana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Pontificia Universidad Javeriana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Pontificia Universidad Javeriana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<volume>61</volume>
<numero>3</numero>
<fpage>91</fpage>
<lpage>103</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S2011-08392020000300091&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S2011-08392020000300091&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S2011-08392020000300091&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción: Actualmente, la medicina tiende a una atención centrada en el paciente. Esto se debe, no solo a la naturaleza de la profesión, sino también a que, inmersos en un sistema de salud en crisis, la satisfacción del paciente puede traducirse en mejores desenlaces en salud y, por ende, al menos a largo plazo, en ahorros importantes para los sistemas de salud.  Objetivo: Llevar a cabo una revisión temática de la literatura que tratará sobre las expectativas del paciente frente al comportamiento del médico durante la atención.  Métodos y materiales: Búsqueda en las bases de datos Pubmed, Lilacs y Embase con términos indexados y libres.  Resultados: Se seleccionaron 46 artículos según los criterios de inclusión establecidos, y a partir de la información encontrada, se crearon 4 dimensiones relacionadas con el constructo de las expectativas: confianza, respeto (autonomía), empatía y comunicación. Finalmente, se sintetizó la información en conformidad con estas categorías.  Conclusiones: Aunque pareciera existir una cantidad importante de investigaciones al respecto, también existe mucha divergencia entre los hallazgos. La mayoría de las veces, las investigaciones tratan dimensiones similares, pero las conclusiones son muy heterogéneas y resaltan las diferencias entre diferentes grupos culturales. En este orden de ideas, sugieren una aproximación local frente a las expectativas de los pacientes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction: Nowadays, medical practice emphasizes towards patient-centered care models, which is consistent with the nature of the medical profession. This model has tremendous advantages, especially in the context of a healthcare system that is in crisis. Considering that patients&#8217; satisfaction is an important indicator of quality of care that depends on expectations, its evaluation may lead to a better understanding of factors that can modify the perception of care. Moreover, the evaluation of this factors could improve health outcomes, thus reducing costs in the long run.  Purpose: To make a literature review of the expectations of patients regarding doctors&#8217; behavior was performed.  Materials and methods: A search on PubMed, Lilacs and Embase databases was made with MeSH terms and free terms.  Results: 46 articles met the stablished inclusion criteria. 4 key aspects concerning patients` expectations were defined: Trust, respect (autonomy), empathy and communication.  Conclusions: Even if numerous investigations on this matter have been made, findings are very heterogeneous. Most of the times similar key aspects are explored, however, expectations vary depending on cultural differences and their characteristics. Thus, local investigation is suggested to explore expectations of individuals.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[prioridad del paciente]]></kwd>
<kwd lng="es"><![CDATA[comunicación]]></kwd>
<kwd lng="es"><![CDATA[empatía]]></kwd>
<kwd lng="es"><![CDATA[confianza]]></kwd>
<kwd lng="es"><![CDATA[relaciones médico-paciente]]></kwd>
<kwd lng="en"><![CDATA[patient preference]]></kwd>
<kwd lng="en"><![CDATA[communication]]></kwd>
<kwd lng="en"><![CDATA[empathy]]></kwd>
<kwd lng="en"><![CDATA[trust]]></kwd>
<kwd lng="en"><![CDATA[physician-patients relation]]></kwd>
</kwd-group>
</article-meta>
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