<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2011-3080</journal-id>
<journal-title><![CDATA[CES Psicología]]></journal-title>
<abbrev-journal-title><![CDATA[CES Psicol]]></abbrev-journal-title>
<issn>2011-3080</issn>
<publisher>
<publisher-name><![CDATA[Universidad CES]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2011-30802024000200001</article-id>
<article-id pub-id-type="doi">10.21615/cesp.6618</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA["Competência cultural": revisão de literatura sobre atendimento oferecido a imigrantes*]]></article-title>
<article-title xml:lang="en"><![CDATA["Cultural competence": literature review on care offered to immigrants]]></article-title>
<article-title xml:lang="es"><![CDATA["Competencia cultural": revisión de la literatura sobre el cuidado ofrecido a inmigrantes]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[de Souza-Lopes]]></surname>
<given-names><![CDATA[Júlia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[da Silva Machado]]></surname>
<given-names><![CDATA[Gustavo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Martins-Borges]]></surname>
<given-names><![CDATA[Lucienne]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal de Santa Catarina (UFSC)  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade do Vale do Itajaí (Univali) Tavistock and Portman NHS Foundation Trust ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Université Laval  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Canada</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>08</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>08</month>
<year>2024</year>
</pub-date>
<volume>17</volume>
<numero>2</numero>
<fpage>1</fpage>
<lpage>16</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S2011-30802024000200001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S2011-30802024000200001&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S2011-30802024000200001&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A cultura constitui o meio no qual um sujeito se desenvolve e estabelece relação com outros e o mundo. É por meio de aspectos culturais específicos que o sofrimento e a dor são manifestados e comunicados, portanto, é imprescindível considerar a cultura no âmbito da atenção à saúde. O presente estudo teve por objetivo apresentar uma revisão integrativa realizada na literatura científica publicada entre 2009 e 2019 sobre a perspectiva de profissionais de saúde e/ou da assistência social a respeito do atendimento realizado a imigrantes. Foram selecionados 73 artigos como resultado de pesquisas realizadas em português, espanhol e inglês em cinco bases de dados eletrônicas (Scielo, PsycINFO, Biblioteca Virtual em Saúde [BVS], Web of Science e Scopus). Os principais resultados dos artigos foram organizados em quatro categorias para análise: 1) barreiras e facilitadores no atendimento a imigrantes e refugiados, 2) estratégias adotadas por profissionais no atendimento a imigrantes, 3) organização do sistema de saúde e incentivos de governo e 4) questões sociopolíticas que interferem no atendimento. Ficou evidente que a qualidade dos atendimentos não depende apenas do contato profissional-imigrante, uma vez que fatores organizacionais e macropolíticos influenciam nas possibilidades do processo de cuidado. Diante das barreiras encontradas, os profissionais criaram estratégias individuais e/ou com suas equipes para qualificar os atendimentos. A necessidade de implementar práticas de descentramento cultural nas formações profissionais de diferentes áreas e desenvolver a competência cultural tanto dos profissionais quanto dos serviços de saúde destacou-se como a principal recomendação dos estudos analisados.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Culture constitutes the environment in which a person develops and establishes relationships with others and with the world. It is through specific cultural aspects that suffering, and pain are manifested and communicated. Therefore, it is essential to consider culture in the context of health care. The present study aimed to present an integrative review carried out in the scientific literature published between 2009 and 2019 about the perspective of health and/or social assistance professionals regarding the care provided to immigrants. A total of 73 articles were selected as a result of research carried out in Portuguese, Spanish and English in five electronic databases (Scielo, PsycINFO, Virtual Health Library [BVS], Web of Science and Scopus). The main results of the articles were organized into four categories for analysis: 1) barriers and facilitators in assisting immigrants and refugees, 2) strategies adopted by professionals in caring for immigrants, 3) organization of the health system and government incentives, and 4) sociopolitical issues that interfere in the service. It was evident that the quality of care does not depend only on the professional-immigrant relationship, since organizational and macro-political factors influence the possibilities of the care process. Faced with the barriers encountered, professionals created individual strategies and/or with their teams to qualify the services. The need to implement practices of cultural decentering in professional training in different areas and to develop the cultural competence of both professionals and health services stood out as the main recommendation of the analyzed studies.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La cultura constituye el entorno en el cual un sujeto se desarrolla y establece relación con los otros y con el mundo. Es a través de aspectos culturales específicos que el sufrimiento y el dolor se manifiestan y son comunicados, por lo tanto, es fundamental considerar la cultura en el contexto del cuidado de la salud. El presente estudio tuvo como objetivo presentar una revisión integradora realizada en la literatura científica publicada entre 2009 y 2019 sobre la perspectiva de los profesionales de la salud y/o asistencia social sobre la atención brindada a los inmigrantes. Fueron seleccionados 73 artículos como resultado de investigaciones realizadas en portugués, español e inglés en cinco bases de datos electrónicas (Scielo, PsycINFO, Biblioteca Virtual en Salud [BVS], Web of Science y Scopus). Los principales resultados de los artículos se organizaron en cuatro categorías de análisis: 1) barreras y facilitadores en la atención a inmigrantes y refugiados, 2) estrategias adoptadas por profesionales en la atención a inmigrantes, 3) organización del sistema de salud e incentivos gubernamentales, y 4) cuestiones sociopolíticas que interfieren en el servicio. Se evidenció que la calidad de la atención no depende sólo de la relación profesional-inmigrante, ya que factores organizacionales y macro-políticos influyen en las posibilidades del proceso de atención. Ante las barreras encontradas, los profesionales crearon estrategias individuales y/o con sus equipos para calificar los servicios. Se destacó como principal recomendación de los estudios analizados la necesidad de implementar prácticas de descentramiento cultural en la formación profesional en diferentes áreas y desarrollar la competencia cultural tanto de los profesionales como de los servicios de salud.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[competência cultural]]></kwd>
<kwd lng="pt"><![CDATA[imigração]]></kwd>
<kwd lng="pt"><![CDATA[serviços para imigrantes]]></kwd>
<kwd lng="pt"><![CDATA[refugiados]]></kwd>
<kwd lng="pt"><![CDATA[migrantes]]></kwd>
<kwd lng="pt"><![CDATA[saúde]]></kwd>
<kwd lng="pt"><![CDATA[trabalhadores de saúde]]></kwd>
<kwd lng="pt"><![CDATA[assistência social]]></kwd>
<kwd lng="pt"><![CDATA[cuidado]]></kwd>
<kwd lng="en"><![CDATA[cultural competence]]></kwd>
<kwd lng="en"><![CDATA[immigration]]></kwd>
<kwd lng="en"><![CDATA[immigrant services]]></kwd>
<kwd lng="en"><![CDATA[refugees]]></kwd>
<kwd lng="en"><![CDATA[migrants]]></kwd>
<kwd lng="en"><![CDATA[health]]></kwd>
<kwd lng="en"><![CDATA[health workers]]></kwd>
<kwd lng="en"><![CDATA[social care]]></kwd>
<kwd lng="en"><![CDATA[care]]></kwd>
<kwd lng="es"><![CDATA[competencia cultural]]></kwd>
<kwd lng="es"><![CDATA[inmigración]]></kwd>
<kwd lng="es"><![CDATA[servicios para inmigrantes]]></kwd>
<kwd lng="es"><![CDATA[refugiados]]></kwd>
<kwd lng="es"><![CDATA[migrantes]]></kwd>
<kwd lng="es"><![CDATA[salud]]></kwd>
<kwd lng="es"><![CDATA[trabajadores de la salud]]></kwd>
<kwd lng="es"><![CDATA[asistencia social]]></kwd>
<kwd lng="es"><![CDATA[cuidado]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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