<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2145-0366</journal-id>
<journal-title><![CDATA[Aletheia. Revista de Desarrollo Humano, Educativo y Social Contemporáneo]]></journal-title>
<abbrev-journal-title><![CDATA[Aleth. rev. desarro. hum. educ. soc. contemp.]]></abbrev-journal-title>
<issn>2145-0366</issn>
<publisher>
<publisher-name><![CDATA[Fundación Centro Internacional de Educación y Desarrollo Humano CINDE]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2145-03662019000100015</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Tipología de estudiantes según el nivel de satisfacción en su formación profesional en las universidades privadas de Puno, Perú]]></article-title>
<article-title xml:lang="en"><![CDATA[Typology of Students According to the Level of Satisfaction in their Professional Training of the Private Universities of Puno, Peru]]></article-title>
<article-title xml:lang="pt"><![CDATA[Tipologia de estudantes de acordo com o nível de satisfação em sua formação profissional em universidades particulares em Puno, Peru]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flores Mamani]]></surname>
<given-names><![CDATA[Emilio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arce Ortiz]]></surname>
<given-names><![CDATA[Natalia Verónica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional del Altiplano de Puno  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Andina Néstor Cáceres Velásquez de Juliaca  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2019</year>
</pub-date>
<volume>11</volume>
<numero>1</numero>
<fpage>15</fpage>
<lpage>36</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S2145-03662019000100015&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S2145-03662019000100015&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S2145-03662019000100015&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este artículo de investigación trata sobre la tipología de estudiantes según la satisfacción en su formación profesional en la Universidad Andina Néstor Cáceres Velásquez y en la Universidad de San Carlos. La metodología utilizada fue de tipo transversal y descriptivo. Para la recolección de los datos se usó la escala de Likert y se aplicó a una muestra representativa de 150 estudiantes de quinto hasta décimo semestre durante el 2017. Los resultados obtenidos muestran una satisfacción parcial que conduce hacia una postura indiferente de los estudiantes frente a la institución donde se forman. Así mismo, existen números reducidos de estudiantes con características de clientes apóstol, mercenario y rehén. Se concluye que la satisfacción en la formación profesional de estudiantes es parcial y por ende se constituyen en clientes indiferentes bajo la óptica de Chiesa, que no muestran la fidelidad con su centro de estudios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The research article deals with the typology of students according to the satisfaction in their professional training of the University Andina Néstor Cáceres Velásquez and University of San Carlos. The methodology used was transversal and descriptive, for the data collection the Likert scale was used, and it was applied to a representative sample of 150 students from the fifth semester to tenth. The results obtained show a partial satisfaction that leads an indifferent attitude towards the students in front of their institution where they are formed; likewise, there are students with characteristics of apostolic, mercenary and hostage clients in small numbers. Concluding that the satisfaction in their professional training of students is partial and therefore they become indifferent clients from Chiesa&#8217;s point of view, who do not show fidelity with their center of studies.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este artigo de pesquisa trata da tipologia dos estudantes de acordo com a sua satisfação profissional na Universidad Andina Néstor Cáceres Velásquez e na Universidad de San Carlos. A metodologia utilizada foi transversal e descritiva. Para a coleta de dados, utilizou-se a escala Likert, aplicada a uma amostra representativa de 150 alunos do quinto ao décimo semestre durante 2017. Os resultados obtidos mostram uma satisfação parcial que leva a uma posição indiferente dos alunos em relação à instituição onde são formados. Da mesma forma, há um pequeno número de estudantes com características de clientes apóstolos, mercenários e reféns. Conclui-se que a satisfação na formação profissional dos estudantes é parcial e, portanto, constituem clientes indiferentes na perspectiva de Chiesa, que não demonstram fidelidade ao seu centro de estudos.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[satisfacción estudiantil]]></kwd>
<kwd lng="es"><![CDATA[tipología estudiantil universitaria]]></kwd>
<kwd lng="es"><![CDATA[calidad de servicio]]></kwd>
<kwd lng="en"><![CDATA[student satisfaction]]></kwd>
<kwd lng="en"><![CDATA[university student typology]]></kwd>
<kwd lng="en"><![CDATA[quality of service]]></kwd>
<kwd lng="pt"><![CDATA[satisfação do aluno]]></kwd>
<kwd lng="pt"><![CDATA[tipologia de estudantes universitários]]></kwd>
<kwd lng="pt"><![CDATA[qualidade de serviço]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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