2422-4200 2422-4200 S2422-42002019000300094 10.22335/rlct.v11i2.958 Colombia 00 12 2019 00 12 2019 11 3 94 106

2016 41 2 2 123-41 2013 18 2015 2 1 1 2018 4 8 8 2015 EISC 2018 2017 12 24 24 2018 10 37-63 2013 2016 133 126-35 2019 25 1 1 16-41 2014 OPDI (Oficina de Planeación y Desarrollo Institucional) 2015 PEP 2017 2011 15 51 51 369-78 2014 42 1 1 2017 2019 16 31 31 65-76 Universidad EAFIT, & Infosys Technologies Limited 2014 2016 18 2 2