<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1657-6276</journal-id>
<journal-title><![CDATA[Pensamiento & Gestión]]></journal-title>
<abbrev-journal-title><![CDATA[Pensam. gest.]]></abbrev-journal-title>
<issn>1657-6276</issn>
<publisher>
<publisher-name><![CDATA[Fundación Universidad del Norte - Barranquilla, Colombia.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1657-62762020000200215</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Modelo de gestion humana para empresas de business process outsourcing]]></article-title>
<article-title xml:lang="en"><![CDATA[Human Resource Management Model for BPO Companies]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Duque Ceballos]]></surname>
<given-names><![CDATA[José Luis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Zapata Domínguez]]></surname>
<given-names><![CDATA[Álvaro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[García Solarte]]></surname>
<given-names><![CDATA[Mónica]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Murillo Vargas]]></surname>
<given-names><![CDATA[Guillermo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Santiago de Cali  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad del Norte  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad del Valle  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad del Valle  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<numero>49</numero>
<fpage>215</fpage>
<lpage>243</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S1657-62762020000200215&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S1657-62762020000200215&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S1657-62762020000200215&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen Este artículo tiene como objetivo presentar un modelo de gestión humana que se adapta a las necesidades de las organizaciones de BPO. La metodología utilizada en el proceso investigativo fue de enfoque cualitativo con la aplicación de entrevistas y revisión documental para la recolección de información relativa a las necesidades de las organizaciones de BPO, presentando como principal resultado un modelo que permite identificar los insumos, procesos y salidas que debería tener el área de gestión humana para generar estrategias y actividades pertinentes y oportunas a este tipo de organizaciones. En términos de aporte, dicho modelo le permite al lector entender la dinámica y características de los procesos de gestión humana en organizaciones cuyos objetivos y aspectos estratégicos son distintos a las organizaciones tradicionales, a la vez que identifica aquellos procesos más relevantes para el alcance de dichos fines.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This paper aims to present a human resources management model that is adapted to the BPO organizations needs. A qualitative perspective is used as a methodology in the research process. Interviews and documents analysis is made to collect information related to the needs of BPO organizations. The main result is a model that allows identifying the inputs, processes and outputs that the human resources management department should have to generate in order to generate pertinent and timely strategies and activities for this type of organization. This model allows understanding the dynamics and characteristics of human resources management processes in organizations whose objectives and strategies are different from traditional organizations, while identifying those processes that are most relevant to the scope of those purposes.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[gestión humana]]></kwd>
<kwd lng="es"><![CDATA[outsourcing]]></kwd>
<kwd lng="es"><![CDATA[BPO]]></kwd>
<kwd lng="es"><![CDATA[estrategias de gestión]]></kwd>
<kwd lng="es"><![CDATA[procesos]]></kwd>
<kwd lng="en"><![CDATA[Human resource Management]]></kwd>
<kwd lng="en"><![CDATA[Outsourcing]]></kwd>
<kwd lng="en"><![CDATA[BPO]]></kwd>
<kwd lng="en"><![CDATA[Management Strategies]]></kwd>
<kwd lng="en"><![CDATA[Process]]></kwd>
</kwd-group>
</article-meta>
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