<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0120-5307</journal-id>
<journal-title><![CDATA[Investigación y Educación en Enfermería]]></journal-title>
<abbrev-journal-title><![CDATA[Invest. educ. enferm]]></abbrev-journal-title>
<issn>0120-5307</issn>
<publisher>
<publisher-name><![CDATA[Imprenta Universidad de Antioquia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0120-53072019000100040</article-id>
<article-id pub-id-type="doi">10.17533/udea.iee.v37n1e05</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Commitment and Human Tone: the Difference between Traditional Service and Nursing Care]]></article-title>
<article-title xml:lang="pt"><![CDATA[Compromisso e tom humano: A diferença entre a assistência e o cuidado institucional de enfermagem]]></article-title>
<article-title xml:lang="es"><![CDATA[Compromiso y tono humano: La diferencia entre la asistencia y el cuidado institucional de enfermería]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Guevara Lozano]]></surname>
<given-names><![CDATA[Maryory]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arroyo Marles]]></surname>
<given-names><![CDATA[Ligia Patricia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez Giraldo]]></surname>
<given-names><![CDATA[Beatriz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sánchez Herrera]]></surname>
<given-names><![CDATA[Beatriz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de La Sabana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Clínica Universidad de La Sabana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de La Sabana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad de La Sabana  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2019</year>
</pub-date>
<volume>37</volume>
<numero>1</numero>
<fpage>40</fpage>
<lpage>49</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0120-53072019000100040&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0120-53072019000100040&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0120-53072019000100040&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective.  To describe the transformation of decisive moments that arise within the nurse-patient and family caregiver interaction to turn them into moments of care capable of favoring adaptation.  Methods.  In a high complexity hospital in the city of Bogotá (Colombia), a "nursing methodological research"-type study was conducted. It was developed in five stages: 1) identification of the institutional route of patients and their caregivers and, within it, the moments of encounter with nursing; 2) typical day of the nurse; 3) analysis of the nurse-patient and family caregiver encounters; 4) literature review on how to strengthen the nurse-patient and family caregiver relationship; and 5) proposal to transform decisive moments into moments of care.  Results.  Patients and their family caregivers usually experience six moments of encounter with nursing that include admission, assessment, satisfaction of basic needs, administration of medication, shift change, and discharge; all of them cross-cut by education and communication. Recognition of experiences during moments of encounter allowed transforming them into moments of nursing care.  Conclusion.  The transformation of decisive moments into moments of nursing care to favor adaptation of patients and their family caregivers is consequence of the nursing commitment and human nature expressed in every encounter of the care process.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo.  Descrever a transformação dos momentos de verdade que se dá na interação enfermeira-paciente e cuidador familiar para convertê-los em momentos de cuidado capazes de favorecer a adaptação.  Métodos. Em uma instituição hospitalar de alta complexidade da cidade de Bogotá (Colômbia) se realizou um estudo do tipo &#8220;investigação metodológica em enfermagem&#8221;, a qual se desenvolveu em cinco etapas: 1) identificação da rota institucional do paciente e seu cuidador familiar e nela os momentos de encontro com enfermagem; 2) Dia típico da enfermagem; 3) Revisão dos encontros enfermeira - paciente e cuidador familiar; 4) Revisão da literatura sobre como fortalecer a relação enfermeira - paciente e cuidador familiar; y 5) Proposta para a transformação dos momentos de verdade em momentos de cuidado.  Resultados.  O paciente e seu cuidador familiar, têm geralmente seis momentos de encontro com enfermagem que incluem o ingresso, a valorização, a atenção de necessidades básicas, a administração de medicamentos, o câmbio de plantão e o egresso. A educação e a comunicação são transversais a eles. O reconhecimento de experiências nos momentos de encontro permitiu transformá-los em momentos de cuidado de enfermagem.  Conclusão. A transformação dos momentos de verdade em momentos de cuidado de enfermagem para favorecer a adaptação do paciente e do seu cuidador familiar sao uma consequência do compromisso e do tom humano de enfermagem expressado em cada um dos encontros do processo de atenção.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo.  Describir la transformación de los momentos de verdad que se dan en la interacción enfermera-paciente y cuidador familiar para convertirlos en momentos de cuidado capaces de favorecer la adaptación.  Métodos. En una institución hospitalaria de alta complejidad de la ciudad de Bogotá (Colombia) se realizó un estudio del tipo &#8220;investigación metodológica en enfermería&#8221;, el cual se desarrolló en cinco etapas: 1) identificación de la ruta institucional del paciente y su cuidador familiar y en ella los momentos de encuentro con enfermería; 2) Día típico de la enfermera; 3) Revisión de los encuentros enfermera - paciente y cuidador familiar; 4) Revisión de la literatura sobre cómo fortalecer la relación enfermera - paciente y cuidador familiar; y 5) Propuesta para la transformación de los momentos de verdad en momentos de cuidado.  Resultados.  El paciente y su cuidador familiar tienen generalmente seis momentos de encuentro con enfermería que incluyen el ingreso, la valoración, la atención de necesidades básicas, la administración de medicamentos, el cambio de turno y el egreso. La educación y la comunicación son transversales a ellos. El reconocimiento de experiencias en los momentos de encuentro permitió transformarlos en momentos de cuidado de enfermería.  Conclusión. La transformación de los momentos de verdad en momentos de cuidado de enfermería para favorecer la adaptación del paciente y de su cuidador familiar son una consecuencia del compromiso y del tono humano de enfermería expresado en cada uno de los encuentros del proceso de atención.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[nursing care]]></kwd>
<kwd lng="en"><![CDATA[adaptation]]></kwd>
<kwd lng="en"><![CDATA[nursing theory]]></kwd>
<kwd lng="en"><![CDATA[nursing processes]]></kwd>
<kwd lng="en"><![CDATA[nursing methodology research.]]></kwd>
<kwd lng="pt"><![CDATA[cuidados de enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[adaptation]]></kwd>
<kwd lng="pt"><![CDATA[teoria de enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[processo de enfermagem]]></kwd>
<kwd lng="pt"><![CDATA[pesquisa metodológica em enfermagem.]]></kwd>
<kwd lng="es"><![CDATA[atención de enfermería]]></kwd>
<kwd lng="es"><![CDATA[adaptación]]></kwd>
<kwd lng="es"><![CDATA[teoría de enfermería]]></kwd>
<kwd lng="es"><![CDATA[procesos de enfermería]]></kwd>
<kwd lng="es"><![CDATA[investigación metodológica en enfermería.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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