<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0121-750X</journal-id>
<journal-title><![CDATA[Ingeniería]]></journal-title>
<abbrev-journal-title><![CDATA[ing.]]></abbrev-journal-title>
<issn>0121-750X</issn>
<publisher>
<publisher-name><![CDATA[Universidad Distrital Francisco José de Caldas]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0121-750X2022000300203</article-id>
<article-id pub-id-type="doi">10.14483/23448393.18314</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Oportunidades de mejora para los procesos de recepción, fabricación y despacho de máquinas despulpadoras de café]]></article-title>
<article-title xml:lang="en"><![CDATA[Improvement Opportunities for the Reception, Manufacturing, and Dispatch Processes of Coffee Pulping Machines]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez-González]]></surname>
<given-names><![CDATA[Jairo Roberto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cárdenas-Cortés]]></surname>
<given-names><![CDATA[Xiomy Carolina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ocampo-Arias]]></surname>
<given-names><![CDATA[Daniela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ceballos]]></surname>
<given-names><![CDATA[Yony Fernando]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2022</year>
</pub-date>
<volume>27</volume>
<numero>3</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0121-750X2022000300203&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0121-750X2022000300203&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0121-750X2022000300203&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Contexto:  El café es una bebida popular que se obtiene de la semilla de un arbusto denominado cafeto, esta es molida y tostada para obtener el polvo que se utiliza para la elaboración de la bebida. Para su transformación es necesario emplear diferentes tipos de máquinas, lo cual es un nicho de mercado importante para la economía del país. Por lo tanto, se hace necesario identificar oportunidades de mejora en las actividades del proceso que comprende pedido, producción y despacho de las máquinas despulpadoras de café en una empresa colombiana.  Método:  A partir del uso de simulación como herramienta, se procede a construir un modelo que represente apropiadamente la realidad de la empresa, iniciando por la delimitación del problema, siguiendo con la identificación de variables clave, la toma de muestras y su análisis estadístico, la construcción de la simulación con sus respectivos procesos de validación y verificación, y finalmente el análisis de resultados, y las posibilidades de aplicación en la empresa en conjunto con conclusiones del proceso.  Resultados:  A partir de los escenarios construidos, se recomienda diseñar un área de despacho para acceder a la información de forma rápida y oportuna junto con el desarrollo de un software especializado que permita digitalizar órdenes y remisiones, adicionalmente la planeación de rutas de entrega de pedidos priorizados según las variables clave en el proceso. Con la implantación de las anteriores sugerencias, la cola de máquinas ensambladas y sin ser despachadas se redujo en un 51% y los despachos de las máquinas despulpadoras de café incrementaron en un 49% mejorando la satisfacción del cliente.  Conclusiones:  La inversión necesaria para implementar el escenario de solución representa retornos a mediano plazo, lo cual. junto con la satisfacción del cliente, permite hacer competitiva a la empresa. Se propone hacer un estudio de la logística de despacho de los pedidos, dado que esta parte del problema se evidencia, pero no se puede resolver mediante simulación.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Context:  Coffee is a popular drink obtained from the seed of a shrub called cafeto, which is ground and toasted in order to obtain the powder used for the elaboration of the drink. For its transformation, it is necessary to use different types of machines, which is an important market niche in the country&#8217;s economy. Therefore, it is necessary to identify opportunities for improvement in the activities of the process involving ordering, production, and dispatch of coffee pulping machines in a Colombian company.  Method:  By using simulation as a tool, a model is built which appropriately represents the reality of the company, starting with the delimitation of the problem, continuing the identification of key variables, the taking of samples and their statistical analysis, the construction of the simulation with its respective validation and verification processes, and ending with the analysis of results and possibilities of application in the company, together with the conclusions of the process.  Results: Based on the scenarios elaborated, it is recommended to design a dispatch area to access information quickly and in a timely manner, together with the development of specialized software that allows digitizing orders and referrals, as well as with the planning of delivery routes for prioritized orders according to the key variables of the process. With the implementation of the suggestions above, the queue of assembled and non-dispatched machines was reduced by 51%, and the dispatches of coffee pulping machines increased by 49%, thus improving customer satisfaction.  Conclusions: The investment required to implement the solution scenario represents medium-term returns, which, together with customer satisfaction, allows the company to be made competitive. A study of the logistics of dispatching orders is proposed, since this part of the problem is evident, but cannot be solved by simulation.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[despulpadoras de café]]></kwd>
<kwd lng="es"><![CDATA[simulación discreta]]></kwd>
<kwd lng="es"><![CDATA[ensamble]]></kwd>
<kwd lng="es"><![CDATA[Línea de producto]]></kwd>
<kwd lng="es"><![CDATA[café.]]></kwd>
<kwd lng="en"><![CDATA[coffee pulping machines]]></kwd>
<kwd lng="en"><![CDATA[discrete event simulation]]></kwd>
<kwd lng="en"><![CDATA[assembly]]></kwd>
<kwd lng="en"><![CDATA[production line]]></kwd>
<kwd lng="en"><![CDATA[coffee.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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