<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0124-4639</journal-id>
<journal-title><![CDATA[Revista Universidad y Empresa]]></journal-title>
<abbrev-journal-title><![CDATA[rev.univ.empresa]]></abbrev-journal-title>
<issn>0124-4639</issn>
<publisher>
<publisher-name><![CDATA[Universidad del Rosario]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0124-46392025000100010</article-id>
<article-id pub-id-type="doi">10.12804/revistas.urosario.edu.co/empresa/a.14237</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Robotic Process Automation Technology applied to the Management of SMES in the Manufacturing and Service Sector: A Systematic Review]]></article-title>
<article-title xml:lang="es"><![CDATA[Tecnología de automatización robótica de procesos aplicada a la gestión de las pymes del sector manufacturero y de servicios: una revisión sistemática de literatura]]></article-title>
<article-title xml:lang="pt"><![CDATA[Tecnologia de automação robótica de processos aplicada à gestão de pmes do setor de manufatura e serviços: revisão sistemática da literatura]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Montoya Peláez]]></surname>
<given-names><![CDATA[Mauricio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Aguirre Álvarez]]></surname>
<given-names><![CDATA[Yenny Alejandra]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Politécnico Colombiano Jaime Isaza Cadavid  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad de Antioquia  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Colombia</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<volume>27</volume>
<numero>48</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_arttext&amp;pid=S0124-46392025000100010&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_abstract&amp;pid=S0124-46392025000100010&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.co/scielo.php?script=sci_pdf&amp;pid=S0124-46392025000100010&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective: To carry out a systematic review of the literature in relation to robotic process automation technology (RPA), applied to the organizational management of Small and medium-sized enterprises (SME) in the manufacturing and services sector, to analyze the integration of complementary technologies aligned with administrative and operational processes.  Methodology: The research uses mixed qualitative and quantitative approaches that support exploratory and documentary methodologies. It starts from the research questions, to then define search strategies, list the selected publications and generate systematic data extraction, to finally analyze and conclude based on the findings.  Key findings: From a review of 484 articles, 233 in Web of Science (WOS) and 251 in Scopus, it was found that India, China, and Finland are the countries that contribute the most to the use of technology in the sectors investigated. Cyber-physical systems and robotics, big data, IoT and simulation are the pillars of Industry 4.0, with greater application of RPA-associated technologies. Finally, logistic models turn out to have a greater scope for using technologies for the development of activities and tasks in the manufacturing sector.  Conclusions: The result and contribution of this exercise shows parameters for the implementation of RPA in the organizational management of SMES in the manufacturing and service sector.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo: llevar a cabo una revisión sistemática de la literatura en relación con la tecnología de automatización de procesos robóticos (RPA) aplicada a la gestión organizacional de pequeñas y medianas empresas (pymes) del sector manufacturero y de servicios, con el fin de analizar la integración de tecnologías complementarias alineadas a los procesos administrativos y operacionales.  Metodología: la investigación utiliza abordajes mixtos cualitativos y cuantitativos que sustentan la metodología exploratoria y documental. Parte de las preguntas de investigación, para luego definir estrategias de búsqueda, listar las publicaciones seleccionadas y generar la extracción sistemática de datos, para finalmente analizar y concluir considerando los hallazgos.  Principales hallazgos: a partir de la revisión de 484 artículos, 233 en Web of Science (WOS) y 251 en Scopus, se encontró que India, China y Finlandia son los países que más contribuyen al uso de la tecnología en los sectores investigados. Los sistemas ciberfísicos y la robótica, el big data, el IoTy la simulación son los pilares de la industria 4.0, con una mayor aplicación de tecnologías asociadas a la RPA. Por último, los modelos logísticos resultan tener un mayor alcance en el uso de tecnologías para el desarrollo de actividades y tareas en el sector manufacturero.  Conclusiones: el resultado y aporte de este ejercicio muestra parámetros para la implementación de RPA en la gestión organizacional de las pymes del sector manufacturero y de servicios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo: realizar revisão sistemática da literatura sobre a tecnologia de automação robótica de processos (robotic process automation [RPA]) aplicada à gestão organizacional de pequenas e médias empresas (PMES) do setor de manufatura e serviços, a fim de analisar a integração de tecnologias complementares alinhadas aos processos administrativos e operacionais.  Metodologia: a pesquisa utiliza abordagens mistas qualitativas e quantitativas que apoiam a metodologia exploratória e documental. Inicia-se com as perguntas da pesquisa, depois se definem as estratégias de busca, listam-se as publicações selecionadas e gera-se a extração sistemática de dados para, finalmente, analisar e concluir considerando os resultados.  Principais conclusões: a partir da análise de 484 artigos, 233 na Web of Science e 251 na Scopus, constatou-se que a Índia, a China e a Finlândia são os países que mais contribuem para o uso da tecnologia nos setores investigados. Sistemas ciberfísicos e robótica, big data, IoT e simulação são os pilares da Indústria 4.0, com um aumento na aplicação de tecnologias associadas à RPA. Por fim, os modelos logísticos acabam tendo escopo maior no uso de tecnologias para o desenvolvimento de atividades e tarefas no setor de manufatura.  Conclusões: o resultado e a contribuição desse exercício mostram parâmetros para a implementação da RPA na gestão organizacional das PMES do setor de manufatura e serviços.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Robotic process automation technology]]></kwd>
<kwd lng="en"><![CDATA[SMES]]></kwd>
<kwd lng="en"><![CDATA[operational processes]]></kwd>
<kwd lng="en"><![CDATA[logistical processes]]></kwd>
<kwd lng="en"><![CDATA[business processes]]></kwd>
<kwd lng="es"><![CDATA[tecnología de automatización robótica de procesos]]></kwd>
<kwd lng="es"><![CDATA[pymes]]></kwd>
<kwd lng="es"><![CDATA[procesos operativos]]></kwd>
<kwd lng="es"><![CDATA[procesos logísticos]]></kwd>
<kwd lng="es"><![CDATA[procesos empresariales]]></kwd>
<kwd lng="pt"><![CDATA[tecnologia de automação robótica de processos]]></kwd>
<kwd lng="pt"><![CDATA[PMES]]></kwd>
<kwd lng="pt"><![CDATA[processos operacionais]]></kwd>
<kwd lng="pt"><![CDATA[processos logísticos]]></kwd>
<kwd lng="pt"><![CDATA[processos empresariais]]></kwd>
</kwd-group>
</article-meta>
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