Resumo

CAPOTE, Joanna et al. Knowledge management as a support mechanism for improving software programmes in micro, small and medium-sized companies. Ing. Investig. [online]. 2008, vol.28, n.1, pp.137-145. ISSN 0120-5609.

Due to the vast amount of information during the execution software processes improvement programs (SPI), the organizations have been forced to change their philosophy and working in a way that permit maintain and convert this information in knowledge in order to adapt and to integrate changes quickly and so staying within the competitive market. This article shows some of the most significant antecedents in the definition and implementation of Knowledge Management (KM) in SPI programs adapted in small software companies, because this management represents a philosophy of true organizational capital for companies that develop software improvement projects. We analyze the convenience of KM implementation in SPI programs or projects starting of the primary targets of knowledge management and its adaptation for these projects according to the necessities identified, specially in relation to the documentation and manipulation of tangible and intangible products generated in a SPI program.

Palavras-chave : assets; knowledge base; knowledge management; software process improvement; small and medium enterprises (SMEs).

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