Resumo

LEON-VELANDIA, Beimar Alberto  e  ROSERO-MUNOZ, Mario Armando. How to Hire the Cloud Computing Services' Advices. Rev. Fac. ing. [online]. 2014, vol.23, n.37, pp.93-108. ISSN 0121-1129.

The Cloud Computing system is the new technology that has allowed a market deployment, able to provide any computing services on demand. Due that the technology innovation has reached a great popularity, which has led many business leaders and technology departments wishing to acquire solutions on the cloud computing, although they are not yet clear, how they should hire them. The methodology and recommendations given in this paper, are mainly based on the ITIL v3, TMF (eTOM)'s best practices, and the Service Level Agreements (SLAs)' definition, based on the Continuity, Availability, Service Quality and Security's criteria, among others. The results obtained, by using the TCO (Total Cost of Ownership) as a financial tool for making decisions in the technology projects, resulted in a clear economic benefit by opting for the cloud computing service.

Palavras-chave : Cloud Computing; Service Level's Agreement; ITIL v3; Continuity; Availability; Quality and Security's Service; eTOM.

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