Resumo

SANTOYO TELLES, Felipe; MURGUIA PEREZ, Daniel; LOPEZ-ESPINOZA, Antonio  e  SANTOYO TEYES, Eliseo. Behavior and Organization. Implementation of Quality Management System 5 S'S. Divers.: Perspect. Psicol. [online]. 2013, vol.9, n.2, pp.361-371. ISSN 1794-9998.

With the objective of improve services to public, equipment and facilities conditions, Department of material resources and services of technological Institute of Ciudad Guzmán (ITCG) is identified as an area of opportunity to generate a culture of quality in the work.. As a proposed solution to improve this area, a system of quality management was implemented (5s's), the working technique that creates a change in habits of workers, based on Classification, Order and Cleanliness, Standardization and Discipline reinforce. The present work shows that learning of the methodology 5S's, modifies; behavior, working environment of a department or organization, promoting teamwork, improving communication, increasing staff motivation and achievement of specific objectives. Results showed that it was to establish order and cleanliness; reduce search time by tool in 80%, on inputs a 66.6% and a gain of 20 m² in cattle spaces.

Palavras-chave : behavior; 5S; continuous improvement; Kaizen; quality management.

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