 Editorial |
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| 20th Anniversary Papers |
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| | · Some reflections on my career, publishing, and contributing significantly to a field: cómo publicar y contribuir de modo significativo en un campo del conocimiento
Parasuraman, A
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| | · Liberating services customers: The 21st century challenge
Fisk, Raymond P
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| | · Quality tools and techniques, EFQM experience and strategy formation. Is there any relationship?: The particular case of Spanish service firms
Revuelto-Taboada, Lorenzo; Canet-Giner, Teresa; Balbastre-Benavent, Francisco
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| Special Issue Papers |
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| | · Accountability and governance in local public services: The particular case of mixed companies
Ferreira da Cruz, Nuno; Cunha Marques, Rui
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| | · Analytical solution to the circularity problem in the discounted cash flow valuation framework
Mejía-Peláez, Felipe; Vélez-Pareja, Ignacio
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| | · Colombian ADRs: Why so few?
González, Maximiliano; Guzmán, Alexander; Trujillo, María Andrea
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| | · Perceived service quality in electronic commerce: An application
Duque-Oliva, Edison Jair; Rodríguez-Romero, Carlos Alberto
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| | · Financial planning and access to financing in small and medium-sized companies in the Venezuelan manufacturing sector
Vera-Colina, Mary A; Rodríguez-Medina, Guillermo; Melgarejo-Molina, Zuray
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| | · Innovation patterns and intellectual property in SMEs of a developing country
Forero-Pineda, Clemente; Laureiro-Martinez, Daniella; Marín, Alejandra
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| | · Influence of information technology management on the organizational performance of the small and medium-sized enterprises
Melchor Medina, José; Lavín, Jesús; Mora, Alberto; de-la-Garza, Isabel
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| | · Organizational and territorial cultures in Chilean journalism
Mellado, Claudia; Lagos, Claudia
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| | · Looking for the audiences: The effect of using partial counterprogramming and a friendlier style of news presentation
Uribe, Rodrigo; Buzeta, Cristian; Hurtado, Daniel
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| | · Impact of quality improvement tools on the performance of firms using different quality management systems
Heras, Iñaki; Marimon, Frederic; Casadesús, Martí
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| | · Leadership in public management: Some theoretical and methodological considerations
Villoria, Manuel; Iglesias, Ángel
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